Policies & Services | Combate Kimonos
1. Shipping Policy
Order Processing Time
- Orders are processed and prepared for shipment on the next business day.
- Orders placed on Fridays will be shipped the following Monday or the next business day.
Shipping Rates and Delivery
- Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
- We currently ship orders domestically within the United States.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Delayed Shipments
- Combate Kimonos is not responsible for delays caused by the shipping carrier.
- If your package is delayed or lost, please contact the shipping carrier directly.
Damaged or Incorrect Orders
- Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@combatekimonos.com
2. Return and Refund Policy
Return Options
- We have limited options for refunds and exchanges. Refunds will only be subject to exchanges if the requested size is available. If the size is not available, a refund will be issued if the product is in like-new condition.
Return Process
- To initiate a return, please contact our customer service team at support@combatekimonos.com
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Shipping Charges
- Shipping charges are non-refundable, except in cases where the company has made an error with your order.
3. Privacy Policy
Combate Kimonos values your privacy. We are committed to protecting your personal information and ensuring it is used responsibly.
Information We Collect
- Personal information (name, email, shipping address, etc.)
- Order information (details of your purchases)
- Non-personal information (IP address, browser type)
How We Use Your Information
- To process orders, provide customer service, and improve our website.
Data Security
- We implement industry-standard security measures to protect your information.
Cookies
- We use cookies to enhance your experience on our website. You can manage cookie preferences through your browser settings.
Your Rights
- You can access, update, or delete your personal information by contacting us at support@combatekimonos.com.
4. Terms of Service
Acceptance of Terms
- By using our website, you agree to comply with these Terms of Service.
Account Registration
- You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information.
Intellectual Property
- All content on our website is protected by copyright and trademark laws.
Limitation of Liability
- Combate Kimonos is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website.
Governing Law
- These Terms shall be governed by the laws of Texas.
5. Contact Us
For any questions or concerns regarding our policies or services, please reach out to our customer service team at support@combatekimonos.com.